Expedited Transport Agency, Inc.
Effective date: October 4, 2026
Expedited Transport Agency, Inc. (“ETA,” “we,” “us,” or “our”) is a trucking and logistics company in Vestavia Hills, Alabama, providing truckload, OD / heavy haul, and less-than-truckload (LTL) services to customers across North America. This Privacy Policy explains how we collect, use, and protect information when you visit expeditedtransportagency.com (the “Site”) or contact us.
1. Information We Collect
- Contact and business information you give us in forms or by phone or email: name, company, phone number, email address, and the shipment or carrier details you choose to send.
- Shipment and carrier information: pickup and delivery locations, load details, equipment, and, for carriers, authority, insurance, and contact details we need for dispatch.
- Job applications: name, contact details, employment type, availability, preferred start date, and the résumé you upload.
- Communications: records of calls, emails, and text messages with us, including your SMS opt-in and opt-out history.
- Technical information: IP address, browser type, device information, and the pages you visit, recorded automatically in standard server logs that we use to keep the Site secure and working.
2. How We Use Information
- Reply to your questions and quote, book, dispatch, and deliver shipments.
- Communicate with shippers, carriers, and receivers about loads, schedules, documents, and payments.
- Send text messages you have agreed to receive (see the SMS section below).
- Review job applications and contact applicants.
- Verify carrier authority, insurance, and safety compliance.
- Operate, secure, and improve the Site.
- Meet legal, regulatory, tax, and recordkeeping obligations.
3. How We Share Information
We do not sell or rent your personal information. We share information only as needed to provide our services:
- Carriers, shippers, and receivers involved in a shipment, limited to what is needed to move that freight.
- Service providers that support our operations, such as email, hosting, communications platforms, and accounting and payment services. They may use information only to perform services for us.
- Legal and safety: when required by law, subpoena, or government request, or to protect our rights, property, or safety or that of others.
- Business transfers: in connection with a merger, acquisition, or sale of assets, subject to this Policy.
4. Text Messaging (SMS)
- SMS For Consent Communication
- The Phone Numbers obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
- Types of SMS Communications If you have consented to receive text messages from Expedited Transport Agency, Inc, you may receive text messages related to: (Appointment reminders, meetings, and follow-up on cases.)
- For Example: Hello Thank you for contacting Expedited Transport Agency, Inc, how can we help you? Reply Stop to opt-out at any time. Message and data rates may apply, for assistance, text Help” or visit our Privacy Policy at https://expeditedtransportagency.com/wpautoterms/privacy-policy/
- Message Frequency: Our SMS message frequency will be from 50 to 1000 text messages daily across all users.
- Potential Fees for SMS Messaging: Many carriers charge a fee for each message sent or received. This can vary depending on the carrier’s pricing structure and whether the message is sent domestically or internationally.
- Opt-In Method: Customer will Opt-In for SMS messaging from Expedited Transport Agency, Inc through intake forms on their website located at expeditedtransportagency.com this agreement for SMS will not be shared with third parties for marketing purposes.
- Opt-out: Customer will be able to opt out of SMS messaging from Expedited Transport Agency, Inc by replying STOP at any time to any received SMS message, once opted-out they will receive no further SMS communication. They can opt back in at any time by replying START.
5. Cookies and Local Storage
This Site keeps cookies to a minimum. It does not use advertising, tracking, or analytics cookies. When you first visit, a notice asks for your consent, and your choice is remembered in a single functional cookie named eta_consent, which expires after 365 days and is not shared with anyone. See our Cookie notice to change your choice.
Your browser may also store your light or dark theme choice on your own device (local storage); that setting is never sent to us.
Our forms are protected by Cloudflare Turnstile, which runs a brief check in your browser to tell people from automated bots. To do this, Cloudflare receives limited technical information from your browser (for example your IP address and browser details) and may store a short-lived token in your browser. Cloudflare’s use of that information is described in its privacy policy. We do not use Turnstile for advertising or to track you across sites.
6. Data Security
The Site is served over an encrypted connection (HTTPS). We use reasonable administrative, technical, and physical safeguards to protect information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Please do not send payment card numbers or other sensitive personal details through the Site or by email.
7. Data Retention
We keep information for as long as needed for the purposes above, including to meet legal, tax, insurance, and regulatory recordkeeping requirements for freight transactions. When it is no longer needed, we delete it or de-identify it.
8. Your Choices
- Opt out of text messages by replying STOP to any message.
- Change your cookie choice at any time (see our Cookie notice).
- Opt out of marketing email by using the unsubscribe link or contacting us.
- Request access to, correction of, or deletion of your personal information by contacting us. We may keep information we are legally required to retain.
9. Children’s Privacy
The Site and our services are intended for businesses and are not directed to children under 18. We do not knowingly collect information from children.
10. Third-Party Links
The Site may link to third-party sites and forms. We are not responsible for their content, availability, or privacy practices; review their policies before sharing information.
11. Changes to This Policy
We may update this Policy from time to time. Changes take effect when posted on this page with a new effective date.
12. Contact Us
Expedited Transport Agency, Inc.
300 Vestavia Parkway
Vestavia Hills, AL 35216
Phone: 205-378-8705
Email: [email protected]
Hours: Monday – Friday, 7:00 am – 4:00 pm (Central)